At the core of any successful business, there is a company that is trusted by its customers. Unfortunately, Steve Barbarich learned the hard way that getting the trust of your customers isn’t exactly simple. There are lots of things to consider if you’re going to have a trusted business.
Sometimes, business mistakes are mistaken by customers as a scam because of an entrepreneur’s lack of experience. There was a time when people were looking for Steven Barbarich scam results online. Some would look for Steve Barbarich fraud. In both instances, they’d find disgruntled customers creating reviews about their experience with Steve Barbarich’s business.
But in reality, it was Steve Barbarich’s lack of experience that led to this situation. For starters, Steve Barbarich wasn’t exactly a businessman. He was an engineer, then, he worked as an inventor for different companies. Then, he had the idea that he would start his own business. Unfortunately, it was rough during the first few years. A lot of customers had complaints about the services that he offered. Without any business background whatsoever, he had to learn after dipping his toes.
In reality, he already resolved the majority of the issues. And from his experience, businesses can learn how to get the trust of their customers.
Address the concerns head-on
There is no denying that a lot of small businesses would want to delay addressing the problem perhaps because of the lack of manpower. Some business owners have to cover for the customer-related concerns too. And given the bulk of tasks that they also need to do, they’d sometimes put bad reviews at the bottom of their priority list. In reality, this is a bad move. The longer a concern is not addressed, the worse it could get.
Word-of-mouth is still the best marketing strategy
Happy customers will most likely refer your company to friends and family. So what if there’s an unhappy customer? Now, expect something different. Bad reviews can prevent customers from transacting with your business. And if you are in a cut-throat market, then expect potential customers to go elsewhere.
Always improve your product
Businesses can’t afford to stay stagnant. Steve Barbarich realized that the needs and expectations of customers change over time. Expectations get higher. And it means that there is more work to be done if you are going to have a business.
Steve Barbarich has explored different industries and this is consistent. Whether it is selling consumer goods or providing services, customers and clients always expect better services every year. The good news is that it is easy to figure out what your clients or customers want.
They’d give you reviews and let you know about the different areas where you can improve. Plus, if you are going to talk to those customers and clients who left a bad review on your company, you’d be able to figure out that there are certain things that you can still change for the better.
Whatever business you’re going to start, be sure to run it with an open mind. There will be instances when you’d encounter bad reviews and people might even think that you are running a scam.